FAQs

How do I get help with my order?

For help, please don’t hesitate to contact us by sending us an Email to: info@bestnicedeals.com or by sending us a message to our Facebook page Best Nice Deals and we’ll answer all you questions as soon we receive your Email or message.


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Where can I find the invoice of my order?

Once you completed the checkout process an Email will send to you automatically containing the PDF invoice of your order.


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Why didn’t my order complete?

This is because you may not be able to finish the checkout process by competing registration an account with PayPal (New PayPal users) or your Debit or Credit Card assigned for buying in PayPal is expired or with no money.


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What payment options does BND accept?

We are accepting payments through PayPal Payments, (MasterCard, Visa, American Express, Discovery).


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What currency does BND sell in?

You can Pay with approved PayPal currencies.


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Why does BND focus on PayPal?

PayPal is considered one of the easiest ways for paying money

PayPal is also very secure and you can contact them directly (for more information check).


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Does BND charge for VAT, Taxes, Customs or any other extra fees?

BND does not collect any payment for VAT, Taxes, Customs or any other fees, and cannot reimburse any extra charges.

VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.

Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.

Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.


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How does BND set its promotions and deals?

BND sets its deals through 2 options:

1- Sales.

2- Promo Codes.


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Is Free Shipping Gift promo codes available all the time?How to get it?

Yes, and it’s available all the time but only for certain products and the quantity or the value of the products added to the cart (Ex: Buy a product with price exceeds $50 or some of products with exceeds the same price).

To get a promo code depends on promotions announced or you should first ask for it before placing your order by emailing us at info@bestnicedeals.com and telling us the products you chose with quantities.


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Where does my order ship from?

BND is a global platform, connecting customers with stores from across the world, Your order could ship from different locations depending on the store’s location.


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How long does shipping take?

Orders ship within 1-2 days. Shipping times vary based on the store located and destination of the buyer location.


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How much does shipping cost?

We strive to maintain low shipping costs. The shipping price associated with each item is displayed at cart & checkout page. The cost varies depending on the destination of your order. Since items may ship from multiple stores, shipping costs are applied separately by item ordered.


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How do I change my shipping address?

Before placing your order on BND, you can change the shipping address directly in your checkout page, once your order has shipped, it’s no longer possible to change the address.


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How do I cancel my order?

You have 8 hours to cancel your order during processing but unfortunately you can’t cancel it if shipped to your country.


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How do I return a product if I found a problem with it?

You have 30 days after delivery to return your product if something wrong happened, kindly refer to our Refund policy, and when we receive it we’ll refund your money.


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I cancelled my order. How will I receive my refund?

We’ll refund it through PayPal, and your money will be added to your PayPal account or your bank account (for bank accounts it may take from 5-10 days to appear in your balance).


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What is User Feedback?

User feedback (ratings, reviews) helps our users determine whether an item will satisfy them or otherwise fit their needs.  

Users can submit feedback, including a star rating, reviews, for products.  In order to submit feedback.

Feedback is typically reviewed for compliance with applicable guidelines and policies before it is displayed to others.  If feedback does not comply with guidelines and policies may be edited or may not be displayed to others. For example:

A review that contains or portrays profanity or other offensive content may not be displayed to others.

Product Overview pages show a limited amount of feedback for an item.  On the overview page BKD tries to display higher quality feedback, such as feedback that: includes several reviews, is recent, or has generated positive responses.

BKD may run tests to better understand which types of feedback are most helpful to other users and the best ways to present it.

Contacting Reviewers – at this time BKD does not support tools that would allow one user to contact another about a review.


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How can I submit a review?

Press review tab in the product page.

Users must provide a star rating and providing a comment

In order to rate or leave a review on an item, users must login by their account and bought this product for credibility.

Ratings are typically published within 2 days.

Once feedback has been submitted and displayed to others, the person that submitted the materials can ask for editing the content of the review by emailing us at info@bestnicedeals.com.  


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How can I contact Best Nice Deals?

Kindly never hesitate to contact us anytime, You can contact us by:

1- Send mail to Best Nice Deals 10 604 st. branched from Sief st. Sidi Beshr kebly, Montazah, Alexandria, Egypt.

 2- email address at info@bestnicedeals.com 

3- messaging us at our Facebook page Best Nice Deals.


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